Customer Experience Platform

Freshworks CX

Empower your teams to deliver exceptional customer and employee experiences with ridiculously easy-to-use software.

Omnichannel customer service. Manage tickets, automate workflows, and delight customers across email, chat, phone, and social media.

Engage visitors in real-time with AI-driven chatbots and seamless human handoffs for modern messaging.

Right-sized IT Service Management (ITSM). Modernize IT operations, manage incidents, and automate asset discovery.

Context-driven CRM. Uncover the best leads, engage across touchpoints, and close deals faster with AI insights.

Powered by Freddy AI

Automate routine tasks, suggest best responses, and predict customer behavior with native generative AI built directly into the Freshworks ecosystem.